First Impression Essay

It was a weary afternoon of Sunday; everyone was in full used of their energy. As I sat on the terrace of my classmate’s house, the warm breeze of the air tapped my body that was getting weaker moment by moment due to the nervousness that I felt whenever I remembered that sooner I will see him in front of my face. He was a friend of mine but I never had a chance to see him since we got in touch with each other through exchanging of messages. Cellphone is the means of our communication. One of my best friends says that he doesn’t looks well. So, I never expected a lot. Then the time came, as his nephew introduced us to each other I was stunned not because of his beauty but because of the fact that my best friends was right. Should I avoid him because of his appearance? Yes, he was not good at all but should that matter be considered after all that we’ve gone through? First Impression, what is it? As far as I know, it is the effect of a certain thing produced in th e mind. For an instance, you saw an IPhone 4s you thought it was beautiful but when you used it you were so disappointed because it was fake. In addition, it is your first reaction when you meet somebody or when you encounter a certain situation. Does first impression lasts? Yes, when a person doesn’t have the chance to examine if his/her impression was right. No, if he/she has a chance to be with that person he/she could easily determine if his/her impression was right. Yes, it requires time. It’s not just like a snap of a finger or a blink of an eye again it needs time nothing but time. First Impression could lead people to become judgmental. â€Å"Don’t judge the book by its cover†, a famous saying that everyone knows. We must not judge people by their outside appearance. We MUST and we SHOULD NOT do it. We need to discover them first. You don’t have the right to give a negative impression for a certain person unless you are ready to hear what’s yours. It’s just like looking in an optical illusion image, when you look on it you saw a certain picture but when you try to look on it once again there is an another image occurring. Remember also, â€Å"The beauty is useless but the character is the best†. Yes, he might not looks good on the outside but searches his heart; search the inner part of him. It is much important than the appearance because it makes a person beautiful in their own little ways. Consider a gorgeous individual whose attitude was opposite of his appearance well, it will ruin his image. Let us adapt God’s attitude and standard,†Panlabas na anyo ang tinitignan ng tao ngunit puso ang tinitingnan ko†. After weighing the pros and cons I decided to be with his side as long God allows me to do such an act. I would not stick to my first impression for him instead I will throw it away out of my mind. For me, he is handsome in his own little ways. Goodbye to you â€Å"my first impression†.

Leadership and Employee Relations

As a leader have been described as having the patience of a Saint and that I encourage free thinking. Turnover has been low for me as It was for the supervisor before me was the same type. While staff relations are not quite harmonious, they will support each other when needed. I find it difficult sometime because I have come to the conclusion not everyone has a natural desire to work hard for what they want. This makes It confusing to understand those who do not give 100% to achieve the job goals.This will be a study of how to improve employee relations. Improving employee relations can be done by bringing morale up through effective and open communication. The supervisors ability to address concerns and to follow up on those concerns; and by setting the example will give the employee a feeling of worth. It is also important for the supervisor to show support for better or worse the employee's actions.Delegating tasks Is not by Itself empowerment but giving guidance and encouragemen t and the willingness to support the employee whether the outcome was ideal or not (Weiss, Suppose, Volvo. 72 Issue 9). It is important to give employees praise and recognition for the work that they do, people like to hear when they are doing a good Job. When the only recognition heard is the pointing out of errors It brings down morale and people's work start to suffer. This writer also states that actively listening with feedback not only clarifies what is being said but also shows empathy.Motivation can be difficult but some ways that may help is: to make sure employees have all the tools available to do a good job, recognize those employees who do a great Job, being friendly and enthusiastic can ester a better atmosphere, get input from employees to find better ways to complete a job, act quickly on complaints, avoid favoritism, and most important is for the supervisor to spend time in the workplace (Weiss, Suppose, Volvo. 72 Issue 9). The manager working side by side with the employees shows an Interest In what they do and the manager shows firsthand experience In the department.I notable ten development AT poor employee relations rater taking ten position AT supervisor. The department had gone for 6 months without a supervisor and then I as promoted to the post. We had been working as a team to fill in the slack with the loss of our supervisor, pulling extra shifts, doing inventory, making orders, and creating schedules. Even though I had said thank you to them after receiving the posting it was not what they were looking for. As I had been one of the ones filling in on extra duties, what they wanted to hear was some acknowledgement or thank you for doing so much for so long.It never came, now I believe if it were it would not make things better as it has been over a year now. This is what has sold me on paving praise and acknowledgment when it is due. There have been studies to support this, when employees are poled on what is important in their Job be sides pay and chances to rise, they feel the need for praise and acknowledgement (Assonance, Octoroon, Volvo. 44 Issue 2). Some of the most successful businesses are those who offer employee perks and recognition as individuals. Fell-Pro of Cookie, Illinois has never had a labor dispute or a work stoppage in 68 years.They attribute that to giving their employees extras and the recognition of each as an individual. Besides the normal financial extras that can come from a company, they have monetary recognition such as posting on an electric sign board of birthdays, anniversaries and congratulations for all to see (Articulation, Jug, Volvo. 75 Issue 7,). Recognition is a big part of morale which has a direct effect on employee relations. Unhappy employees make unhappy workplaces and that is bad for the employee and the business. Low morale starts people looking for new Jobs, someplace that is more pleasant to work.

Memo Performance Management Essay

Hi Marylee, having found our recommendations for the compensation and benefits strategy satisfactory to Clapton Commercial Construction’s needs I will next outline a performance management plan. â€Å"Performance management (PM) includes activities which ensure that goals are consistently being met in an effective and efficient manner.† (â€Å"Performance Mangement,† 2013, para. 1). According to â€Å"My Strategic Plan† (2012), â€Å"Performance Management is also known as a process by which organizations align their resources, systems and employees to strategic objectives and priorities†(Glossary). The performance management system is part of the companies strategic plan in achieving the goals set forth each year. There has to be an ongoing communication process with the managers and the employees throughout the year as part of the performance management plan. Below are actions that are part of the performance management system. (â€Å"Performance Management – Meaning, System And Process†, 2013). ââ€" ª Developing clear job descriptions and employee performance plans which includes the key result areas (KRA’) and performance indicators. ââ€" ª Selection of right set of people by implementing an appropriate selection process. ââ€" ª Negotiating requirements and performance standards for measuring the outcome and overall productivity against the predefined benchmarks. ââ€" ª Providing continuous coaching and feedback during the period of delivery of performance. ââ€" ª Identifying the training and development needs by measuring the outcomes achieved against the set  standards and implementing effective development programs for improvement. ââ€" ª Holding quarterly performance development discussions and evaluating employee performance on the basis of performance plans. ââ€" ª Designing effective compensation and reward systems for recognizing those employees who excel in their jobs by achieving the set standards in accordance with the performance plans or rather exceed the performance benchmarks. ââ€" ª Providing promotional/career development support and guidance to the employees. ââ€" ª Performing exit interviews for understanding the cause of employee discontentment and thereafter exit from an organization. Effectively implementing a performance management system benefits the organization, manager, and employee in several ways. Your company will benefit with employee retention and loyalty, improved productivity, which will result in cost savings. The manager benefits are saving time, reducing conflicts, ensuring efficiency and consistency in performance. The employee has clear expectations of the job and clearly defined career paths. Providing open and transparent feedback will have a positive influence on job satisfaction and loyalty. (Managementstudyguide, 2013). After implementing the performance management system in order for it to be effective the employees have to understand their roles and importance to achieving the goals set forth. Making the employee aware of the goals and having a performance metric and job description in writing is the role of each manager to go over with the employee prior to started any job. The managers will go over the in detail the key result areas with the employee and set up a reward package if the goals are exceeded in these areas. Benchmarking is a method that can be used to measure performance metrics. In the commercial construction field quality, time and cost are very important dimensions measured against best practices and other companies in the business. Benchmarking will be invaluable to the success of the Clapton Commercial Construction. Benchmarking is a method to evaluate the performance, and will show the strengths and weaknesses within the company. Benchmarking will ensure the Clapton Commercial Construction can keep job costs, cycle times, and productivity within the industry averages. It will give you the data necessary to see the areas that additional training is  necessary. The managers will be responsible to get the employees the proper on the job training to be the most productive while keeping costs down. The performance appraisal component of the performance management system is where the manager will twice a year evaluate the employee’s performance. The manager will do a mid -year PE to determine areas of improvement needed to achieve or exceed the goals and deadlines set forth. For the employees which fail to meet or exceed expectations based on the performance metric set forth at the beginning of the year can be put on a performance improvement plan (PIP). This plan will set expectations and guidance for the employee to follow to help meet expectations by the end of the year. The final PE of the year will determine if the employee qualifies for a salary increase and bonus and how much it is. If the employee was put on a PIP and improved in the key areas and meet expectations set forth he/she will also be eligible for a salary increase and a bonus. The performance management system is an important component of the organizational strategic plan for measuring and analyzing data to measure the performance of the company. It requires the cooperation and support of all employees, especially upper management to be successful. The performance management is proactive system for managing the individual and organization to achieve desired results. (â€Å"Performance Management – Meaning, System And Process†, 2013). References Benchmarking. (2013). Retrieved from http://Wikipedia. (2013). Retrieved from http://en.wikipedia.org/wiki/Benchmarking Managementstudyguide. (2013). Retrieved from http://www.managementstudyguide.com/benefits-of-performance-management-system.htm My Strategic Plan. (2012). Retrieved from http://mystrategicplan.com/resources/section/glossary/ Performance Management – Meaning, System and Process. (2013). Retrieved from http://www.managementstudyguide.com/performance-management.htm Performance Mangement. (2013, Septmeber). WIKIPEDIA, (), . Retrieved from http://en.wikipedia.org/wiki/Performance_management

MGM600-0803B-02 Applied Managerial Decision-Making - Phase 4 Group Essay

MGM600-0803B-02 Applied Managerial Decision-Making - Phase 4 Group Project - Essay Example Factor analysis is a regressive element to showcase the company’s worth and standing in a given period. It does this by combination of factors as the name suggests. It does not allow for what is not factor to impinge in the analysis. It is devoid of any method and simply analytical. It reduces space from larger number of variables to smaller number of factors (Factor Analysis). We are dealing with factor analysis. We want to find out why and when factor analysis is to be preferred to other form of statistics. There is sometimes preference for factor analysis. It takes precedence over other form of statistics. There is the case when factor analysis was preferred over other form of statistics. It is like this. In a case where â€Å"not applicable† was confused with â€Å"strongly disagree† or â€Å"strongly agree† it was ultimately decided the best course of action was to remove â€Å"not applicable† altogether. Nothing was lost (4 Factor Analysis). Figure this out with another system. The cluster analysis will find it difficult to use same example because it treats â€Å"not applicable† as part of the cluster (Cluster Analysis). Even in the case of Multidimensional Scaling the acceptance of â€Å"not applicable† is there (Multivariate Statistics). Thus, we conclude the importance of factor analysis. It significantly narrows down the endeavor of any enterprise by pruning the elements in the analysis. It functions on the basis of relevant

Bio-psycho-social perspective Essay Example | Topics and Well Written Essays - 250 words

Bio-psycho-social perspective - Essay Example For society, the most troubling of these is the remorseless and fearless antisocial personality. Between normality and abnormality there is not a gulf but a somewhat arbitrary line. This demarcation depends on how atypical, disturbing, maladaptive, and unjustifiable a person’s behavior is (Covinsky, 2007). For the patient who is psychologically healthy, there are numerous motivations to recover. Patients are generally frustrated with their physical symptoms and difficulties with functioning. The desire to be healthy motivates them to strive to overcome whatever hurdles are in their path. Most patients are able to persevere through the course of treatment and recover. However in some cases whether due to the severity of the medical condition, incorrect diagnosis, inadequate treatment, preexisting psychological vulnerabilities, complicating psychological reactions or factors in the social environment some patients fill to recover and instead enter a downward spiral. A number of factors can contribute to this downward spiral (Gatchel, 1994). The psycho medical vortex provides a paradigm of how biopsychological disorders become intractable. Using this paradigm a variety of interventions can be identified alternately, when a seemingly untreatable condition has already appeared this model can offer some suggestions as to how to identify the road blocks to recovery and where to intervene (Gatchel, 1994). When chronic pain appears within the context of biopsychosocial disorder, comprehensive assessment requires assessing all the biological, psychological and social aspects of the condition and understanding the relationship between them. By correctly assessing the type of biopsychosocial disorder that is being treated and understanding the history or how it developed a more effective treatment plan can be developed. Research suggest that when the biological psychological and social aspects of

A Political Speech on Guantanamo Bay Essay Example | Topics and Well Written Essays - 500 words

A Political Speech on Guantanamo Bay - Essay Example However, the remnants of the war will never settle and will forever terrorize our minds as we try to move on. Why -because we could never come to terms of the fact that someday we will pay for all the pain and suffering we have caused to others. The sword of Damocles hangs high above our heads as we take in the Prisoners of War at our own mercy and disposal. In the guise of national security we seek to inflict pain and torture on the prisoners to extract what "-information to justify their presence in camps like Guantanamo Bay in Cuba" As POW's, these men are the mere forgotten and dispensable "soldiers-made-puppets" of another ambitious man wielding a form of power. These men are ordinary humans just like every American soldier we send to battle. They had homes and families who took care of them before being uprooted to fight for a cause and we are slowly draining them of their capacity to lead normal lives. Like spectators in a barbaric show of strength, we take pride in stripping them of the last vestiges of sanity. Instead of nurturing these men to erase possible traces of hate, we are evoking the primal instinct of man to fight back and defend. We try to insult a person's faith and his right to religion and what do we have to offer in return We are engaged in endless arguments over the prisoners in Guantanamo yet at the moment, we can never prove whi

Should Military be mandatory after high school in the U.S Essay

Should Military be mandatory after high school in the U.S - Essay Example In the age of globalization and quick growth in professional management, America demands efficiency and professionalism from the young professionals. Above all, The U.S Military Selective Service Act (War Resisters International) addresses the need of mandatory military service for citizen. So, controversial discussions about the implementation of mandatory military service have caught the attention of public and media in recent years. Generally, people expects proper enrichment in patriotism, proper awareness about rights, duties and responsibilities of a civilian, training, mental and physical fitness among their after high school education. One can find a number of factors which hold up mandatory military service for young people after their high school education. At the initial stage we can see that the country faces severe challenges from international terrorism and economic depression. International community observes the political, cultural and socio-economic changes which happened in the United States. In this juncture, government needs or look forward strong citizens having patriotism and professional skills. Most of the countries have followed either conscription model or universal military training as a part of their national security. Paul Ruschmann rightly informs that; â€Å"America’s twentieth century drafts have followed the conscription model† (Ruschmann 22). Here, selected young men from a special category of those who are eligible and selected to serve the nation. However, young people can use this opportunity to hand round the nation after their high school education. Military service helps the people to comprehend the actual rights and responsibilities of a civilian towards his nation. It offers a precious opportunity for youth to be a part of the process of constructing a nation. At present, people are not aware of their rights and responsibilities towards the

Reading response papers Essay Example | Topics and Well Written Essays - 250 words - 4

Reading response papers - Essay Example e only wish to ascertain whether and to what extent religious forces have taken part in qualitative formation and the quantitative expansion of that spirit over the world. Furthermore, what concrete aspects of our capitalistic culture can be traced to them, In view of the tremendous confusion of interdependent influences between the material basis, the forms of social and political organization, and the ideas current in the time of the Reformation, we can only proceed by investigating whether and at what points certain correlations between forms of religious belief and practical ethics can be worked out. At the same time we shall as far as possible clarify the manner and the general direction in which, by virtue of those relationships, the religious movements have influenced the development of material culture. Only when this has been determined with reasonable accuracy can the attempt be made to estimate to what extent the historical development of modern culture can be attributed t o those religious forces and to what extent to others. In â€Å"The Protestant Ethic and the Spirit of Capitalism,† Max Weber examines the part played by Protestantism in the evolution of Capitalism. After reading his arguments, it is evident that there are definitely â€Å"certain correlations between forms of religious belief and practical ethics.† It is Protestantism, as opposed to Catholicism, which gives religious sanction to one’s calling, or occupation in life, and asserts that worldly activity is worthy in the eyes of God. Weber makes this point particularly clear in his discussion of the Calvinist Baxter’s works in Chapter V. Baxter holds that the activity of daily work is the best way to glorify the Lord. Idleness is condemned, while physical and mental activity is associated with divine grace. Baxter’s stand on specialization in a particular occupation, or division of labor, as a means of improving the quality and quantity of products, is definitely a precursor of

Modernity and Tradition in Asia Essay Example | Topics and Well Written Essays - 1000 words

Modernity and Tradition in Asia - Essay Example Modern history discusses the historical timeline after the middle Ages. It has two stages which include; early modern and the late modern periods. Contemporary history tells more about the period of historic events that are immediately applicable to the present time. Modern period is a period of important growth in various fields that include; politics, warfare, technology and science, these fields not only dominated the Western Europe and North America but nearly every cultured area on the world. Cultural nationalism is a body that mainly forms the modern political societies within an unsanctioned state authority hence it is a form in which a nation is defined by an inherited culture and it is a strong belief that interests a particular state. Role of cultural nationalism in china Cultural nationalism played some roles in the China community and made it what it is today. The China’s nationalism today (present) was produced by its pride in its history and its century of the humiliation at the hands of the west and the Japan. The Chinese nationalism had a positive impact that came all over during the post WWII era. Role of cultural nationalism in India Nationalism is commonly understood as a political concept hence, it is an ideology that provides source for the national integration, solidity and as well as seeking national independence from the colonial. Cultural nationalism has played a major role in the political reshaping of all the central Europe. During the post-WWII era nationalism emerged as a powerful force. It acted as a suitable system of acquiring economic aid and security declaration. During the post- WWII era nationalism reemerged as a serious factor in improving the worldwide political scene in the post cold war era. Modern Asian Civilizations Civilization is a controversial word that has been used in various connected ways. It is used to refer to the human cultures which are obviously complex in terms of science, technology and division of labor. The civilization advancement is usually and often measured by its progress in long distance trade, agriculture, urbanism and occupational specialization. 1. Japan The Japanese civilization began in approximately A.D. 400 when the Yamato clan who were based in Kyoto gained extreme control of family groups in the Western and Central Japan. In the 700s the Japan was influenced by China, this influence made the Yamato clan to set up a majestic court that was similar to that of the China. The Yamato ruling system contributed largely to the formation of the Japanese culture and its tradition that stated gods of the others s hould be venerated equally hence other people’s gods should be treated and be compared to their own gods (this Japanese tradition stills remains to date) (Matsumoto and Hosaka 1). 2. China China being an East Asian country has a large territory, an ancient history and a huge population. It has written records that date back to 4000 years. China is considered to be an ancient civilization that extends over a large area in the East Asia. China is among one of the four great world’s oldest civilizations and one among the most highly developed societies and economies. Most of the china’

Extra Credit Essay Example | Topics and Well Written Essays - 250 words - 1

Extra Credit - Essay Example Similarly, the FDA changed terms like â€Å"irradiation† to â€Å"cold pasteurization† to improve sales, as consumers shy away from terms that involve radiation (Unit Six page 5). In these cases the organizations took no action to change processes or procedures, but merely took action to change a products placement in the market. It is surprising to consider the enormous impact these organization must therefore play in product sales, and even which companies are able to succeed in national markets. From this example, I learned that food safety may sometimes not play as large of a role as economics in the food we, as consumers, are led to believe is safe—or even more shockingly the medicines that we take for sicknesses and disabilities. In the future, knowledge of these pressures have convinced me to take a more proactive approach to my health by more closely inspecting health labels and researching processing techniques that may appear as ambiguous statements, su ch as the â€Å"cold pasteurization† example above. By taking a proactive approach, consumers, like myself, can make better, more informed decisions about their health and well-being. The can also act to be more involved in policy making on food and drugs and encourage truth in labeling and advertising. Works Cited Unit Six†¦.

Sexual response Essay Example | Topics and Well Written Essays - 2500 words

Sexual response - Essay Example There are also changes in the scrotum and testes, with the testes increasing in size and the scrotum elevating, coming closer to the body. The skin may become flushed, men may experience heightened sensitivity in parts of their body, like the nipples. Some increase in heart rate, blood pressure, and muscle tension.Phase 2 of the Male Sexual Response – PlateauWith continued sexual stimulation this phase represents the time between the initial arousal and excitement, up until orgasm. For many men the plateau phase is very short, but this is the phase that men can extend as a way of controlling premature ejaculation. Physical changes during this phase may include:An increase in the size of the head of the penis, and the head may also change color, becoming purplish.;The Cowper’s gland secretes fluid, often referred to as pre-cum , which comes out of the tip of the penis.;The testes move further in towards the body, and increase in size;There may be a sex flush, muscle tens ion, increase in heart rate and rising blood pressure.Phase 3 of the Male Sexual Response – Orgasm Masters and Johnson further divided the orgasmic phase for men into two separate stages. In the first stage:Contractions in the vas deferens, seminal vesicles, and the prostate causes seminal fluid (â€Å"come† or ejaculate) to collect in a pool at the base of the penis, in the urethra. This collection is usually felt as a â€Å"tickling† type sensation. In the second stage of the orgasmic phase.... Here is what Masters and Johnson found to happen during the four phases of the sexual response cycle for men. Phase 1 of the Male Sexual Response - Excitement In response to sexual stimuli (whether psychological in the form of sexual thoughts or fantasies, or physical in the form of physical stimulation) the process of vasocongestion occurs, where more blood flows into the penis than is flowing out, and the result will usually be that a man will get an erection. How long this takes, and what the erection feels like will differ from man to man, and for the same man over time. Physical changes may include: There are also changes in the scrotum and testes, with the testes increasing in size and the scrotum elevating, coming closer to the body. The skin may become flushed, men may experience heightened sensitivity in parts of their body, like the nipples. Some increase in heart rate, blood pressure, and muscle tension. Phase 2 of the Male Sexual Response - Plateau With continued sexual stimulation this phase represents the time between the initial arousal and excitement, up until orgasm. For many men the plateau phase is very short, but this is the phase that men can extend as a way of controlling premature ejaculation. Physical changes during this phase may include:An increase in the size of the head of the penis, and the head may also change color, becoming purplish.;The Cowper's gland secretes fluid, often referred to as pre-cum , which comes out of the tip of the penis.;The testes move further in towards the body, and increase in size;There may be a sex flush, muscle tension, increase in heart rate and rising blood pressure. Phase 3 of the Male Sexual Response - Orgasm Masters and Johnson further divided the orgasmic phase

The History of Walmart Essay Example for Free

The History of Walmart Essay Wal-Mart Stores, Inc. branded as Walmart, is an American multinational retail corporation that runs chains of large discount department stores and warehouse stores. According to the Fortune Global 500 list in 2012, the biggest private employer in the world with over two million employees, and is the largest retailer in the world. Walmart remains a family-owned business, as the company is controlled by the Walton family, who own a 48 percent stake in Walmart. It is also one of the worlds most valuable companies. The company was founded by Sam Walton in 1962, incorporated on October 31, 1969, and traded on the New York Stock Exchange in 1972. Its headquarters is located in Bentonville, Arkansas. Walmart is also the largest grocery retailer in the United States. In 2009, it generated 51 percent of its US$258 billion sales in the U. S. from grocery business and it also owns and operates the Sams Club retail warehouses in North America. Walmart has 8,500 stores in 15 countries, under 55 different names. Walmart Stores U. S. is the companys largest division, accounting for $258 billion, or 63. percent of total sales for financial year 2010. It consists of three retail formats that have become commonplace in the United States: Discount Stores, Supercenters, and Walmart Markets. The retail department stores sell a variety of mostly non-grocery products, though nowadays you can buy almost anything in what they now call supercenters, which include more grocery items. This division also includes Walmarts online retailer, www. walmart. com. It is the world’s third largest corporation and still to this day it continues to thrive and business is booming.

5 Concepts Associated With Nutritional Health Health Essay

5 Concepts Associated With Nutritional Health Health Essay This is the type of malnutrition where there are more nutrients than are required for normal growth in a persons body. Thus, with the person taking in over nutrients, this means that he/she will be more likely to become overweight the fact that the foods that this person takes in are highly in caloric content. Over weight This is the enhanced body weight of the person in relation to his/ her weight. Hence, with the person being overweight, this means that this person is most likely to get coronary heart disease, stroke, and gall bladder disease and pregnancy complications. Therefore, a person to lower the risk of getting health problems due to being overweight, the person needs to make sure that he/she loses weight by doing regular exercise and eating healthy. obesity This is when a person has extremely high amount of body fat that is unhealthy. For that reason, with the person being obese, this person is also most likely to have serious medical conditions such as high blood pressure, diabetes, cancer, breathing problems, heart disease and stroke. Body mass index This calculates an individuals weight in relation to their height. It is very important that a person carries out BMI as he/she will be able to know whether he is overweight or not. Dietary reference values This gets to record the recommended nutritional intakes for UK population. Withal, the dietary reference values help to calculate approximately the amount of energy and nutrients needed by different groups of healthy people in UK population. P2 Describe the characteristics of nutrients and their benefits to the body. The kinds of nutrients which can be found in the persons body, these include of carbohydrates, proteins, fats, fibre, vitamins and minerals. Carbohydrates The characteristics of carbohydrates are that there are two different types of carbohydrates and these are monosaccharide and polysaccharide. Monosaccharide these are simple carbohydrates composed of one sugar molecule such as glucose and fructose. Whilst, polysaccharide these are carbohydrates made up of a long chain of simple sugar molecules that are joined together. The examples of polysaccharide carbohydrates these can be starch and cellulose. The benefits of carbohydrates to the persons body, they help to provide energy. Hence, this energy has to be broken down into glucose before cells can use it. In addition, carbohydrates are the bodys main source of fuel because when the person takes the right carbohydrates, this means that the persons body systems and organs will be able to function properly. The foods that can be found in Carbohydrates can be as such as whole grain cereals, fruits, beans, vegetables and dairy products. Proteins When it comes to the characteristics of proteins, these are large, complex molecules that have a variety of functions in the body and are essential to good health. There are two types of proteins and these are amino acids and peptides. The amino acids these are building blocks of the bodys proteins. Hence, some amino acids are produced by a persons body and other amino acids come from a persons diet. On the other hand, peptides these are two or more amino acids that are connected together. Hence, the proteins are made up multiple peptides. However, the benefits of proteins to the body, proteins help to build and repair tissues in the body. In addition, the proteins help to also make haemoglobin which is the part of the red blood cells that carry oxygen to all the parts of the body, make enzymes, hormones and also act as the building block of bones, muscles and blood. Lastly the examples of food that is highly in proteins this can be as such as diary products, meat, chicken, fish, beans, nuts and seeds. Fats Fat consist of saturated fat and unsaturated fats. The saturated fat can be as such as butter and cheese whilst unsaturated fat can be olive oil and sunflower oil. The benefits of fats to the body, is that the body needs fats to work properly by protecting the organs. The fats also help to provide energy in the form of calories, to absorb certain vitamins, to produce cell membranes, enzymes, neurotransmitters and lastly to produce hormones. The examples of foods that can be found in fats, these are eggs, butter, dairy products, margarine, cheese, olive oil, fatty beef and fish. Therefore, a person having food that contains fats, these foods will help to play a vital role in their body. Fibre The main function of fibre is to keep the digestive system healthy and also to function properly. Hence, fibre it helps to speed up excretion of waste and toxins from the body. However, it is advised that if a person is going to increase the amount of fibre in his/her diet, he should drink high levels of water so that the fibre can get absorbed. As a result, this will avoid a person from being constipated. The characteristics of fibre is that all the food that are rich in fibre such as fruits, wholemeal bread, porridge and cereals can fill up someone very quickly thus this will prevent someone from overeating. Additionally, the foods that are also rich in fibre are low in fat and calories as well as they slow down the digestion so they would not make a person to put on weight. Vitamins These are organic compound required as a nutrient in tiny amounts by an organism. A person taking the right vitamins through their diet, the vitamins will help them to maintain a healthy body and normal growth. The vitamins also help to serve vital functions in body processes such as the immune and nervous system. Therefore, its essential that a person takes food that is rich in vitamins. Nevertheless, the characteristics of vitamins is that every vitamin has a special role to play within the body that they help to regulate the processes such as cell growth and repair, reproduction and digestion. Furthermore, they are two types of vitamins and these are water soluble vitamins and fat soluble vitamins. When it comes to water soluble vitamins, these include of vitamin B1, vitamin B12, vitamin B6, vitamin C, vitamin B2. The water soluble vitamins might be as such as grains, fruits, vegetables, meat, eggs, nuts and milk. However, when it comes to fat soluble vitamins these consist of vitamins A, D, E and K hence these vitamins are stored in liver and fatty tissues. The food that can be found in these fat soluble vitamins can be such as vegetables cheese, whole milk, fish oil, and egg York. Minerals Its very essential that a person takes minerals in his/her diet. This is because these minerals help to control body fluids inside and outside the cells. The minerals also build strong bones and teeth as well as turn the food into energy. Withal, the most important minerals are iron, potassium, sodium and calcium thus these minerals can be found in foods such as cereals, meat, fish, vegetables and fruits. M1 Discuss similarities and differences in the nutritional and energy requirements of two groups of individuals. The two groups of individuals that I have decided to pick is the teenage girl that is 16 years old and of a pregnant woman. The differences between the teenage girl and a pregnant woman, when it comes to their nutritional and energy requirements is that the girl who is 16years of age needs to have 1800 calories per day whilst a pregnant woman needs to have 350 calories per day. In addition, the teenage girl needs these calories as shes stilling growing up and developing. For that reason, it is advised that this teenager needs to make sure that she understands her nutritional and caloric intake needs, as this will affect her physically in terms of being healthy. It will also prevent her from being at risk of getting healthy problems such as becoming overweight is shes taking in a lot of calories that she shouldnt . However, when it comes to a pregnant woman she needs fewer calories compared to a teenager as she needs to maintain her pregnancy weight as well as keep her energy up. Withal, the pregnant woman needs to make sure that she eats well during her pregnancy and also choose high quality food that is rich in baby building nutrients. Thus, with the pregnant woman eating healthy food, this will affect her unborn child physically that by the time she gets to give birth, her baby will look healthy. All the same, when it comes to the similarities between the teenager and the pregnant woman is that they both need to take in the right calories as this will affect them physically in terms of their health. With the teenager and the pregnant woman taking in the right nutrients they will be unlikely to be at risk of getting health problems such as becoming overweight, getting heart disease, high blood pressure or diabetes. Additionally, both the teenager and pregnant woman also need to eat the right food which is rich in all the nutrients. For instance the nutrients can be as such carbohydrates and fats hence these nutrients will help provide the teenager and the pregnant woman with energy. The foods can be such as whole grain cereals, fruits, beans, vegetables and dairy products. However, with the teenager and the pregnant woman eating these foods they will have to make sure that they do some physical activity such as going to the gym, taking a walk so that they could maintain their weight as well avoid getting healthy problems. When it comes to the differences between the teenager and a pregnant woman is that the teenager needs to limit her intake of solid fats like butter whereby she gets to avoid the chance of getting health problems which might affect her physically. Therefore, the daily recommended amount of oils that a girl who is 16 years old should be taking is 5 tea spoons. On the other hand, when it comes to a pregnant woman, she needs to take omega 3 which can be found from fats such as tuna and salmon. As a result, with the pregnant woman taking the omega 3, this will help her fetus to develop as it uses much of the fatty oils in a womans system. TASK 2 P3 Using a table, explain six possible influences on dietary intake. DIETARY INTAKE EXPLANATION Lifestyles The lifestyle can be a very vital influence on the dietary intake of a person depending on how the person lives such as being wealthy or poor. Religion Religion can influence on the dietary intake of a person the fact that some religions are not allowed to eat certain foods. Culture Culture can influence on dietary intake on someones choice of food and the way the person prepares the food. Finance This is essential influence on the dietary intake of a person. For instance if the person has got no problem with money, this means that this person will be more likely to provide him/herself with the foods that are rich in nutrients hence, this will affect him physically. Diet Diet is a vital influence on the dietary intake the fact that with the person taking the right diet, he will be unlikely to be at risk of getting health problems. Personal influence The person having a personal influence this will influence on the dietary intake of this person. For instance, with the person knowing that having the right diet is good for his health, he will be most likely to keep on having the right foods that are found in the basic nutrients. M2 Select three influences on dietary intake from P3 and assess how they may affect the nutritional health of individuals. Religion Religion can affect the nutritional health of the individual the fact that some religions are not allowed to eat certain foods. Therefore, some of these foods that the people are not allowed to eat might be rich in nutrients. For example, the Buddhists are not allowed to eat meat and meat is one of the foods that are rich in proteins and vitamins. Withal, with the person not eating the food that is rich in proteins and vitamins, this will affect this individual physically the fact that the proteins help to build and repair tissues in the body. In addition, the proteins also help make haemoglobin which is the part of the red blood cells that carry oxygen to all the parts of the body, the proteins also make enzyme and hormones. When it comes to vitamins, these will also help to regulate the processes such as cell growth and repair, reproduction and digestion of an individual. Therefore, if this individual that is a Buddhist isnt allowed to have meat, then he has to make sure that he at least eats other foods which are rich in vitamins and proteins as this will affect his health physically. Diet Diet may affect the nutritional health of an individual if the person maintains what he/she eats and this is by making sure that this individual eats the right calories that are recommended. Moreover, the person knowing the nutrients and what foods are found in the nutrients, this means that this person will be able to have a healthy diet. However, if the person doesnt know the foods that are found in the nutrients, theres a chance that this persons health will be at risk despite of the fact he/she will be eating unhealthy food. As a result, this person will be most likely to get health problems such as heart disease/stroke, high blood pressure, diabetes and also become overweight. Lifestyle The lifestyle may affect the nutritional health of an individual depending on how they live. For instance, if the person is wealthy that means he/she will be able to provide himself with the basic food which is rich in nutrients. Whilst a person, that might be poor he/ she might find it very difficult to manage to get the food that is rich in nutrients. As a result, with the person not taking the right food that is rich or less in nutrients; this means that this person is more likely to get health problems such as malnutrition. Furthermore, the life style will also affect the nutritional health of an individual depending on what kind of habits that the individual has. For example, if the individual loves to eat a lot of junk food, its more likely that this will affect his health physically, whereby this individual will become overweight as well get health problems such as diabetes. For that reason, the individual not to be at risk of getting healthy problems, he/she will have to eat the food that is rich in nutrients so that he can be healthy. D1 Make realistic recommendations for minimizing negative influences on individuals in a specific health and social care setting. The health and social care setting that I decided to use is a school thus the recommendations that could minimise the negative influences these can be as such as introducing children to new healthy foods, stopping children from going out for lunch, children making health poster, children having packed lunch wit healthy snacks. Introducing children to new healthy foods Its very important that the school introduces children to new healthy foods as this will affect the childrens health physically. As a result, with the children being introduced to healthy foods, they will be less likely to be at risk of getting healthy problems such as becoming overweight or obese. Moreover, the healthy foods could be as such as healthy snacks which might include of fruits and nuts thus, with the children knowing the good healthy snacks this will help the children to take in the right healthy snacks that will be rich in minerals and vitamins. Withal, vitamins help to maintain a healthy and normal growth and minerals help to control body fluids inside and outside the cells as well as also build strong bones and teeth. For that reason, its recommended that the schools should introduce children to healthy foods as this will help to minimise negative influences ion individuals. Stopping children from going out for lunch The school should make sure that they stop children from going out for lunch the fact that if the children go out for lunch, this means that theres a high possibility that these children will be buying junk food. With the children buying junk food, this will be mostly to affect their health physically despite of the fact that junk food is not healthy. Thus, the children will be at risk of having health problems that they will become overweight /obese, have breathing problems and also become diabetic. Consequently, its very crucial that the school does not allow children to go out for lunch; therefore it is recommended that the schools should provide children with lunch meals that are rich in healthy nutrients as this will help to minimise the negative influences on individuals. Children making health poster With the children making health posters, this will be an effective way of minimising negative influences on individuals. This is because, with the children making health posters, the other children will be mostly to know and understand the benefits of having healthy food and what sorts of food are rich in nutrients. Withal, the children understanding the nutrients and having healthy food, this will be very advantageous to their health as they will be less likely to get any healthy problems. For that reason, its recommended that schools should try and make health posters for the children as this will affect the childrens health physically in terms of having normal growth and development. Children having packed lunch with healthy snacks With the children having packed lunch with healthy snacks, this will help to minimise the negative influences on the individuals. This is because with a child having a packed lunch that is rich in nutrients as well as with healthy snacks such as fruits; this will make a child to have a balanced diet. Hence, with a child having a balanced diet, its less likely for the child to become ill. For example, if the child takes healthy snacks this means that these snacks are rich in vitamins and minerals thus these nutrients help to maintain a healthy and normal growth. For that reason, its very essential that a child gets to have a healthy packed lunch with healthy snacks. Additionally, its also recommended that the school should also advise children to drink a lot of fluids and water as this will prevent the children from being dehydrated. Therefore it is recommended that the schools tell children to have healthy packed lunched with healthy snacks as this will help to minimise the negative influences. Advise children to take part in P.E The schools should advise children to take part in Physical exercise as this will benefit the children the fact that physical exercise will help them to control their weight, strengthen their bones and muscles, improve their mental health and mood as well reduce the risk of the children getting health problems such as overweight. For that reason, its recommended that the schools should always advise children to take part in P.E. TASK 3 P4 Use a table to summarise your one week quantitative analysis. DAY BREAKFAST LUNCH EVENING MEALS SNACKS ACTIVITY MONDAY Medium Banana (105cal) Potato Chips(487cal) chicken(431cal) 2 pieces 1 glass of water Rice(216cal) Beef(164cal) 1glass of water 100g bar Cadburys diary milk chocolate (520kcal) 1hr at the gym TUESDAY None Potato Chips(487cal) chicken(431cal) 2 pieces Spaghetti (220cal) 1 glass of water Cheese puffs twists (122kcal) A bar of snicker(319kcal) None WEDNESDAY Cornflakes (100kcal) 1 glass of water Lasagna(124cal) 1 glass of Apple juice (117kcal) Rice(216cal) 1 glass of Apple juice (117kcal) Banana chips (147kcal) 1 packet of walker crisp (187kcal) Cycle for 30mins THURSDAY None Spaghetti(220cal) 2 glasses of water Rice(216cal) chicken(431cal) 2 pieces 1 glass of Apple juice (117kcal) Kellogg cereal bar (370kcal) None FRIDAY None Shrimp(206cal), rice(216cal) 2 glasses of water Lasagna(124cal) Peas carrots (97kcal) 2 glass of water 100g bar Cadburys diary milk chocolate (520kcal) 1 packet of walker crisp (187kcal) None SATURDAY Medium Banana (105cal) 1 glass of water Fish(210cal) potato chips(487cal) 1 glass of Apple juice (117kcal) Lasagna(124cal) broccoli(35kcal) A glass of orange juice(88cal) Cheese puffs twists (122kcal) A twin bar of Twix(284kcal) Walk to the park for 15mins SUNDAY Weetabix (213cal) 1 glass of water Salmon(280cal) Rice(216cal) 1 glass of Apple juice (117kcal) Rice(216cal) Beef(164cal) A glass of orange juice(88kcal) A twin bar of Twix(284kcal) 1 packet of walker crisp (187kcal) None P5 Prepare a one week plan to improve the nutritional health of the chosen individual in P4. This information can be presented in the form of a table. DAY BREAKFAST LUNCH EVENING MEALS SNACKS ACTIVITY MONDAY Medium Banana (105kcal) 2 glasses of water Potato Chips(487kcal), broccoli(35kcal) chicken(431kcal) 2 pieces 1 glass of water 1 glass of Apple juice (117kcal) Rice(216kcal) Beef(164kcal) Peas carrots (97kcal) 2 glass of water Low fat Yogurt 100gms (112kcal) 1 bar of Dark chocolate (100kcal) 1hour at gym TUESDAY Apple juice 1 glass(117kcal) granny smith apple(45kcal) 2 glasses of water Potato Chips(487kcal) chicken(431cal) 2 pieces 2 glass of water Spaghetti (220kcal) coleslaw(79kcal) corn on cob(140kcal) 1 glass of Apple juice (117kcal) 1 packet of walker crisp (187kcal) Walk for 10mins WEDNESDAY Cornflakes (100kcal) Apple juice 1 glass(117kcal) 2 glasses of water Lasagna(124cal) Beef(164kcal) 1 serving of coleslaw(79kcal) Peas carrots (97kcal) A glass of orange juice(88cal) Salmon(280kcal) Rice(216kcal) broccoli(35kcal) corn on cob(140kcal) 1 glass of Apple juice (117kcal) Banana chips (147kcal) Low fat Yogurt 100gms (112kcal) 2hrs at gym THURSDAY Weetabix (213cal) 1 glass of Apple juice (117kcal) 2 glasses of water Spaghetti(220cal) 1 serving of coleslaw(79kcal) Cream cheese(137kcal) A glass of orange juice(88kcal) Rice(216kcal) chicken(431kcal) 2 pieces A glass of orange juice(88kcal) 1 apple and 1 pear (125kcal) Low fat Yogurt 100gms (112kcal) Walk to the dog park for 30mins FRIDAY Weetabix (213cal) 2 glasses of water Shrimp(206kcal), rice(216kcal), broccoli(35kcal) corn on cob(140kcal) 1 glass of Apple juice (117kcal) Lasagna(124kcal) fried noodles (43kcal) cauliflower (23kcal) 1 glass of Apple juice (117kcal) Avocado on toast 1 slice of bread(220kcal) Cycle for 30mins SATURDAY Medium Banana (105cal) 2 glasses of water Fish(210kcal), potato chips(487kcal) broccoli(35kcal) Apple juice 1 glass(117cal) Lasagna(124cal) Peas carrots (97kcal) 1 serving of coleslaw(79kcal) corn on cob(140kcal) Cheese puffs twists (122kcal) A twin bar of Twix(284kcal) Walk the dog to the park for 30mins SUNDAY Weetabix (213kcal) 2 glasses of water Salmon(280kcal) Rice(216kcal) cauliflower (23kcal) broccoli(35kcal) A glass of orange juice(88kcal) Rice(216kcal) Beef(164kcal) Peas carrots (97kcal) Apple juice 1 glass(117cal) 50g(1.8oz) reduced fat hummus with veggie sticks(125kcal) A teaspoon each of pumpkin seeds, sunflower seeds and raisins(240kcal) 2hrs at gym M3 Assess how the plan devised in P5 will meet the nutritional needs of the individual. The one week plan that I devised in P5 will help meet the nutritional needs of the individual the fact that, when I made another plan in P5 so that I could improve the nutritional content of the individual, I tried to make sure that at least I meant the daily calories that a person should have. Moreover, with the person not eating proper food or missing out meals, this will lead to reduced levels of blood sugar. For that reason, with the person having low levels of blood sugar, its most likely that this person will faint. Withal, the plan devised in P5 will help meet the nutritional needs of the individual as I had to make sure that in the plan, the person will have to have breakfast every day as this will affect this person physically. Thus, with the person taking breakfast every morning, she will be active and also be will have enough energy to carry out the tasks at work. Therefore, a person taking breakfast every morning is very crucial. Additionally, the plan I devised in P5, will definitely help the nutritional needs of the individual the fact that every meal that this person will be having, is rich in nutrients. For example, when it comes to lunch time and evening meals the person gets to have vegetables with her meals thus vegetables are rich in vitamins and minerals. Therefore, with the person taking vegetables that are rich in vitamins and minerals, this will affect this persons health physically as the vitamins and minerals they help to regulate the processes such as cell growth and repair, reproduction and digestion as well as control the body fluids that come in and out of the cells of this individual. Furthermore, the plan that I devised in P5, will also help the nutritional needs of the individual in spite of the fact that this person will now have to do some activity such as going to the gym, walk to the park and also do some cycling. As a result, this will affect this persons health that she will not be at the risk of getting healthy problems such as becoming overweight or obese. In addition, with the person also doing some activities such as going to the gym, this person will be able to burn off some of the calories, in case if this individuals calories were more than what she should have. Moreover, the plan that I devised in P5 will also help the nutritional needs of the individual the fact that this person will be drinking more water regularly. Hence, with the person drinking water every day its very vital as water makes up 70% of the human body and also it will prevent a person from being dehydrated. Additionally, with the person also drinking water, the water will help to transport oxygen and nutrients through the blood and water is a major component of every body cell, tissue and organ. Lastly, the plan that I devised in P5 will also help the nutritional needs of the individual as I had to make sure that this person at least this person gets to have some healthy snacks. Withal, the person having healthy snacks this will affect the persons health physically as the healthy snacks help to keep the energy levels up and also they help to keep an individual full throughout the day without overeating at meals. Furthermore, with the person having healthy snacks such as apples and bananas, these are rich in vitamin C hence; these fruits are important for the immune system, teeth and wound healing. D2 Evaluate how the nutritional plan might improve the health of the chosen individual in P4 and P5. When it comes to the nutritional plan I did in P4 and P5, this might help to improve the health of the chosen individual the fact that I tried to make sure that in both the plans I did in P4 and P5, this person did physical activity. Thus with the person doing activity, this will benefit this persons health physically as he/ she will be at less risk of getting any healthy problems. However, when it comes to the plan I did in P4, the person did less physical activity and this will be less effective to this individuals health as he/she will be at risk of getting health problems. On the other hand, when it came to the plan I did in P5 where I had to improve the plan from the one I done in P4, I made sure that this individual attended the gym more regularly, did some cycling and also walked the dog to the park. As a result, with this individual doing these different activities, this will be affect his/her health physically as it will help him/her to control his/her weight, strengthen her bones and muscles, improve her mental health and mood as well reduce the risk of her getting health problems such as becoming overweight, getting diabetes or cardiovascular disease. The nutritional plan that I did in P4, it will also help to improve the individuals health the fact that I tried to make sure that a person had water and other fluids such as apple and orange juice. However, in P5 I had to make sure that had to improve the plan had made in P4 because the person never had more fluids regularly. For that reason, with a person having less fluids in his diet this will affect this individuals health physically as theres a high possibility this individual will be more likely to be dehydrated and also become constipated. Therefore, it is very crucial that a person take fluids more regularly the fact these fluids are rich in minerals as well as vitamins. Moreover, with the person drinking water its very important as water makes up 70% of the human body and also it will prevent a person from being dehydrated. Hence, the water also helps to transport oxygen and nutrients through the blood. Withal, the nutritional plan of P4 and P5 will help to improve the health of an individual as its recommended that a person needs to drink water. As a result, in both my nutritional plans had to make sure that this person had 2litres of water but I never met the daily intake of the water that is meant to be taken by an individual the fact that in both my plans it was less than 2litres of water. When it comes to the nutritional plan that I did in P4, I mad

Characteristics of Change Management Models

Characteristics of Change Management Models 1.1 Evaluate the characteristics and application of a range of change management models for different organisational structures. Organisational structure is there to determine how the roles, power and responsibility are assigned, controlled and coordinated and how information flows between the different levels of management. There are many different structures and this depends on the organisations objectives and strategy. Hierarchical this structure has a longer chain of command, each on a different level one above the other, like a pyramid. The advantages of this is authority and responsibility are clear and well defined, opportunity for promotion motivates employees and employees can specialise and develop expertise in their field. On the other hand the disadvantages are communication between departments may be less effective, decision making can take longer, may be harder to adapt and change or even rivalry between departments. Functional this is one of the most common especially in larger businesses they do this by dividing the business via departments such as sale, marketing, finance, human resources etc. The advantages of this structure is that it is specialised so departments focus on one area of work, productivity as they are specialised the staff are skilled in the tasks they perform, accountability there are clear lines of management and clarity everyone understands their roles. On the other hand the disadvantages may be closed communication, co-ordination may become difficult and they may be resistant to change. Flat this occurs when there are no management levels, when all staff report to one overall manager mainly seen in small businesses. The advantages to this structure are: better communication and relationship between different roles, simple, fast decision making process, easier to change and adapt. On the other hand the disadvantages may be that employees may be less specialised and it is difficult to maintain this structure as the company grows. I would say we are between a flat and hierarchical structure because we are still relatively a small business but growing, there are fewer levels of management. We have our directors, managers and room leaders so it is a fairly direct chain of command with leaders having access to the directors very easily as we all work very closely together but you can see as we grow levels will be added. Change management theories Business environments are constantly changing and evolving such as social media and mobile capability have changed they way we do business which means there is an ever increasing need to change and therefore change management. Change is a key source of competitive advantage and change is all about survival. There are several key change management models such as Kotter J.P.(2012) invented the eight step model for leading change. Create a sense of urgency if people think the organisation is doing fine there will be little motivation for change. It is important that your employees see the need for change. This is the most important and difficult step to make sure everyone is on the same page in order to make the change happen. Bring everyone together it is essential to have a strong leader to convince employee that the change is necessary. Create a clear vision and strategy having a clear vision allows people to remember easily what your are asking them to do. Communicate your vision to others- share the visions and make sure all staff understand what we are aiming for. It is important to talk about your vision often and use it daily to make decision and solve problems. Remove obstacles- to clear obstacles and have a can do attitude this will help empower employees execute your vision and move forward. Motivate with short term wins- this will build confidence and allowing staff achieve short term goals will give them a taste of success. You want it to be achievable with little room for failure, so that they will want to get to the final stage of the change process. Build on the change- saying the above you need to be careful not reward too early and keep moving forward and building on the change. Change to become the core of the organisation- to avoid old habits creeping back in the change that came in place needs to be imbedded into the heart of the company. The real change requires a subtle motivation driven approach and is broad based rather than narrow and built on inclusion. Therefore collaboration is the base for success and to achieve that there must be a wide spread perception for change. We need to look at our own competitive situation and effective communication is key to getting the word out and achieving employee engagement. Change is only possible if everyone participates. In relation to how this Kotters change model is suitable for a change process with our organisational structure can be shown through an example of change we have currently put into action in our company. As part of a requirement by our governing body in the childcare industry we must keep a learning journal for each child, tracking and tracing the developments in their learning during their time in our nursery. For many year this was a manual hand written process, each child had a large word processed book that our members of staff needed to complete throughout the childs duration in the nursery. We then needed to keep these records for numerous years. Looking back on this now it was a lot of paperwork and you need a lot of space to store these records. Over the last two years we have introduced a change in this form of record keeping procedure and are now processing everything on a on-line program called Tapestry. This on-line learning journal is an innovative, time effective and kind to the environment form of keeping these records. We can give this change as an example of how we can use Kotters theory to bring this change to life. As stage one says the hardest job of this change was to explain the need of it to the staff. It was important to educate the staff and get them to understand the urgency for this change. The urgency being to move with the times and go paper less and digital, this was a daunting thought for them as many did not have strong IT skills and feared this process being difficult. We need to match our competitors and make sure we were part of the change that was happening in the industry. This application Tapestry is not only for inputting information about a child but it has an interactive live element to it where parents can log in and see the work we are doing and their childs achievements. This was a major reason for us wanting to introduce this change so that we can improve our communication with parents and give them a live insight to what we do with the children in our setting. After numerous meetings and discussions with our staff they understood the need for this change which really helped us move forward. By educating them and giving them so much information about the program, training them how to use it and explaining the benefits to us all they all came on board excited to get started. We created a clear vision and made sure it was communicated and brought in to our daily working lives. We set them small and achievable steps to show them they can do it and motivated them with rewards for their achievements. We recognised the staff that did a great job and told them all that by working and helping each other we can be better.ÂÂ   We offered a lot of training in groups and one on one so that no one was left behind or struggling. We empowered them by setting deadlines for information about their key children to be inputted and then checked their work and give them feedback on their achievements. This really motivated them as they were proud of what they have accomplished and felt that we really took time out of our day to say well done. Now two year into this change we are about to go live to parents and are looking forward to this being the start of a new era. Using this programme has really become a part of our daily working life and cant imagine going back to the old way. There are so many ways we can and are moving forward in our industry today but this is just one example of how we can manage change. In saying the above we can look at how Kubler-Ross (1960) change curve model can be discussed in relation to the example of us changing programs to Tapestry. Kubler- Ross Change Curve is a reliable tool to understand change and the stages associated with it, it is about us being able to help our employees adapt to change and move towards success. As we can see from the model above it is translated into the 5 stages of the grieving process. The 5 stages included in this model are denial, anger, bargaining, depression and acceptance, this also holds true when it comes to business or employment and we need to understand during the change process at what stage our employees are at. If our employees do not make personal changes or transitions during our change process we will not see the benefits of this change or move forward. It is important to support our staff through every stage of any change we implement in order for us to ensure success, this can be shown in the amount of training we invest in and support we give our staff to give them the tools they need to achieve. Â   At stage one this can be shock or denial to the fact that change needs to occur and they may need to adapt to something new. Information is key at this stage, it will take time to digest and giving them knowledge and constantly communicating will empower them to be confident in the change. Stage two once all has settled and everything becomes clear they may begin to feel fear of what lies ahead of them. It is natural to panic and believe that you can not make this change happen and question yourself and your capability. It can also make them feel anger or resentful because they may have been comfortable in what they were doing and change means learning something new. This is an important stage to manage and ensure it is controlled so that employees stick with you. Once again communication is essential. Stage three at this point employees understand the change and may start to bargain and possibly learn only what they think is necessary. This is when training is key and vital to ensure that everyone receives the best information and access to mentoring. It is important not to rush this stage and why we have taken nearly two years for our staff to trial the program before it goes live to parents. Allowing them to make mistakes and learn from them so that we are well equipped when this system is introduced. Stage four is the point at which moral and motivation can be low so when providing our training we try and make it as interactive and fun as possible so not only do they remember what is being taught but enjoy themselves in the process meaning they will do their best. Stage five is when we all really start to embrace the change and when we will really start moving forward. There are numerous other theories available for us to look at when discussing change management but for the two that I have analysed we can clearly see the difference between the two model but their relevance and importance are still the same in the example I have given regarding Tapestry. In conclusion it has shown me that when it comes to any change within the organisation we need to ensure everyone is on board, educated, supported and enthusiastic about the project in order for it to succeed. Change can not be made to happen by one person it takes the whole company to want to come together to move us forward, therefore we need to make sure we are able to manage the change/project, our staff and ourselves throughout the whole process. 1.2 Analyse stakeholder mapping techniques used for managing and evaluating change When it comes to managing projects and implementing ideas the actions you take can effect a lot of people and some of these people will have more influence over the success of our project more than others. Therefore knowing who these people areÂÂ   before you start is incredibly important. This is because you are more likely to succeed if you have the support of your key stakeholders.ÂÂ   Stakeholders are people interested in our business they can be internal i.e. employees and owners or external i.e. suppliers, customers and government. It is important to understand who our key stakeholders are, this is where you would use a stakeholders map. The actions you take when you look at the power versus interest the stakeholder has being high or low. Stakeholder Power and Interest Mapping Bryson (2004) (Sourced: Mindtools.com) From the drawing above you can see there are four types of stakeholders, those of:Â   High power/high interest these are your most important stakeholders that you should keep informed and close to your project. For us this would be our Directors and managers High power/low interest these stakeholders are to be kept satisfied, their power is high so they can influence your project but their interest is low so this is unlikely. Low power/high interest keep these people informed as this can support your project. For us this would be our employees and customers. Low power/low interest to be monitored with little effort as these stakeholders cant influence your project and are unlikely to be involved. This analytical tool will help you better understand where to focus your energy and time. It is important to spend a lot of strategic effort thinking about where your real power is held and knowing how to keep our key stakeholders engaged. In relation to keeping them engaged we need to ensure we are communicating with them using the right channels and tools of communication. The disadvantage of this tool is that unless you really know your stakeholders well you can place them incorrectly on your grid. A common mistake is by putting a stakeholder where you want them to be not where they really should be. Thats why it is important to know who they are, meet them, interview them and understand their values and beliefs, this knowledge will help place them in the correct position on the grid and will really give us a clear picture of who to focus on. In regards to managing and evaluating change such as the example I gave above of us introducing a new on-line learning journal Tapestry I would use this grid to pin point all stakeholders and approach them about my project. I would do research on their thoughts and ideas for this new system and use this information to make my decisions. Making informative decisions is the key to success and having lots of information from the relevant people will make my project and change run smoothly. The more preparation we take at this beginning stage the easier the transition will be to make a big change in our business. Stakeholder Salience model (Mitchell 1997) Unlike the power/interest grid above this model uses three parameters to categorise: power is the ability to influence the business, legitimacy is the authority and level of involvement they have on a business and urgency is the time expected to respond to their expectations. Source: Creative communication From the diagram above where these three factors meet shows you who your ultimate stakeholder is and these are the people you need to focus on. The other type of stakeholder that should have your attention is the dominant one as their power and legitimacy is high but their urgency is low. 1.3 Analyse techniques to evaluate change It is important and vital for us to evaluate the changes we make and measure their results. We need to know if we were successful or not in order to learn for future projects. Evaluating ourselves and our projects allows to better make decisions and helps reduce uncertainty, increases learning and control of what we are doing. One method of evaluating change is through Key Performance Indicators (KPI) this is when measures can be set against our objective to see if they are working. We need to gather data and information over time. By doing this it gives us a snapshot of our company and give us warnings to something that may be wrong. We need to look at what the key factors of our business for us is our customers and ensuring that people keep enquiring and joining our nursery. We can measure the number of enquires we get and then look at the success rates of those enquirers, did they register and did they join the nursery? These questions and results will give us a clear picture of what we are doing wrong and how we can do better. What can come out of this is that we need more training for the people who are giving the nursery tours, educate them in marketing and sales techniques to ensure every person that steps through our door leaves wanting to be a part of our business.ÂÂ   When we look at a KPI we need to make sure they are meaningful to us and that we are tracking something that will help us make better decisions. In relation to the example I have been giving above use moving to using Tapestry we are currently at the piloting stage where we are going live to 4 parents to trial the system and learn about the other side the customers point of view, what do they see, how useful is it, what problems do they have using it etc. We are using this trial period to educate us before we go live to the whole nursery, we are selecting a variety of parents and children to get a broad perspective of their views. This evaluation stage is key to seeing if this change was worth the effort and time. Obviously before this point we are confident that we made the right choice to move the company forward in regards to technology and moving with the times but we could be wrong and that this system will not bring that many benefits but until we listen to our customer, ask the questions we need answering we will not know, we would be assuming. 1.4 Evaluate the relationship between change management, business continuity and crisis management This is a process of preparing for something that most likely will never happen, we may find this a waste of time but it is important. Change management as we have seen is about thoughtful planning, implementation, consultation and involvement of the people affected by the change. From this we have learnt that there are many theories and models to manage change but overall its about preparation which links into business continuity. Its all about being ready for example like the Y2K crisis everyone believed the whole world would shut down in the year 2000. Business continuity is about anticipating the worst and being as ready as you can for this. Anything that interrupts normal business activity such as power outages, system failure, natural disasters etc can happen and we need to think about this and be prepared. An example of something basic we do is fire drills, invacuations, risk assessment etc. These are small examples but if we are well prepared then it can not end in disaster. Crisis is not about if it will happen to you its about how, when and why will it happen. It may seem like a single event but its not it can set off a chain reaction. It is important to identify the things that are creating conditions where crisis can happen and proactively form a divert crisis portfolio. This about preparing for a wide era of crisis and pick up early warning signals, look at key assumptions, build a damage control plan, think and act. Coming out of a crisis well can really move your business forward or not being crisis prepared can damage our company to points of no return. Examples can be what if our utilities failed such as our toilets, heating etc, we need to have maintenance companies on hand to have things repaired quickly so that we dont need to close the nursery. This happened last week when on of our toilets broke, I have a contract with a company that can help with plumbers, electricians, decorators etc so if I call they can send me anyone to repair the problem. It is important that I am prepared if something goes wrong, closing the nursery is the last measure. I have to have contacts and information of people who can help me in times of need. Another crisis issue we deal with is recruitment, we can do our best to have a bank of staff CVs but once a staff member has handed notice we dont have long to find someone to replace them. The only way to avoid this crisis is about prediction and having good communication with your staff and knowing if they are unhappy or are looking to further their career. If we have this information then we will not b e surprised if they want to leave or we can try and get them to stay with incentives like pay increase, further training, promotions etc. This simple information can really make a difference to the way we prepare for these events. Knowledge is power and allows you to be in control. I need to know how to identify risk and how to handle them. We do daily risk assessments and check our building to make sure we are catching early signs of anything going wrong to ensure it doesnt become crisis point, its about being aware and proactive. Because we are taking these proactive measures everyday to instil trust in our employees, customers and stakeholders that we know what we are doing. If something was to happen we are well prepared and trained in handling the situations. If you are not prepared for the worst it can destroy your company and you will loss your reputation.

Patients with Idiopathic Nephrotic Syndrome Essay -- Health, Treatment

Introduction It is known that glucocorticoids (GCs) therapy is the treatment of choice for patients with idiopathic nephrotic syndrome (INS); however some patients fail to respond to the treatment even when given high-dose GCs. For those patients, the treatment should be bolstered by synergising GCs with other immunosuppressant [1]. Although biochemical alterations and clinical manifestations in most nephrotic patients seem to be quite similar, substantial differences are encountered regarding the course of disease. Relapses of proteinuria are experienced in approximately 60% to 80% of steroid-sensitive nephrotic syndrome patients and despite initial complete remission some remain steroid dependent or become steroid-resistant [2]. The lack of response to corticosteroids has been explained by several mechanisms. This may be ascribed to overwhelming disease severity, poor compliance, abnormalities in glucocorticoid metabolism or poor absorption, especially in patients with NS, who often develop heavy proteinuria and Hypoalbuminaemia, and, finally, by GCs resistance due to a GCR or postreceptor abnormality. GCR was incriminated in worsening the response to steroids earlier [3,4], but inadequate response to these agents, either due to inherited target tissue defective response or acquired impaired responsiveness is often reported by the clinicians in a number of patients [5]. If clinical response was predicted before therapy, synergised treatment might be performed at the beginning of the treatment to avoid side effects of chronic high-dose hormone therapy, which could improve the individual response to GC therapy and benefit more patients. Glucocorticoid receptor (GCR) seems to be related to the pathogenesis of steroid... ...ic indicator for patients with idiopathic nephrotic syndrome. During follow-up patients with non-relapsing and infrequent relapsing nephrotic syndrome had a median time to achieve remission 7 days [5]. Thus taken together all those data we can speculate that evaluation of the expression of intracellular glucocorticoid receptors shown as the percentage of lymphocytes (CD3/GCR) can directly predict early and late responders to steroid therapy, and as a result the outcome of nephrotic syndrome patients regarding future relapses if any. However, there has been no study on the relationship between the expression of lymphocytes GCR and the time to achieve complete remission in pediatric age group patients with steroid sensitive nephrotic syndrome so far.

USS MAINE :: essays research papers

In the late 1800’s the American people and their government became more willing to risk war in defense of American interests overseas, support for building a large modern navy began to grow. Supporters argued that if the United States did not build up its navy and acquire bases overseas, it would be shut out of foreign markets by Europeans. Captain Alfred T. Mahan observed that building a modern navy meant that the U.S. had to acquire territory for naval bases overseas. This would enable them to operate a navy far from home. A country needed bases and coaling stations in distant regions, which was exactly what they did by having Havana, Cuba be one of its ports. Another factor that was part of the Navy’s modernization was the USS Maine, which was probably the most famous ship of its era. The USS Maine was one of the Navy’s first armored battle ships. It was one of the first U.S. naval vessels with electrical lighting. It had a top speed of 17 knots and a crew of 392 officers and enlisted men. On the evening of February 15, 1898 the USS Maine exploded. Of the 345 officers and sailors aboard the Maine, 266 died. There were many ideas of how this explosion occurred, namely: the ship’s ammunition supplies blew up, a fire accidentally ignited the ammunition, and that a mine detonated near the ship set off the ammunition. At the time Cuba was a Spanish colony, but it was in the midst of a revolution. The Cuban people were fighting for independence from Spain. During this Cuban revolt against Spain and the American battleship Maine dropped anchor in the Havana harbor to protect American interests in Cuba. Many Americans regarded the Spanish as tyrants and supported the Cubans in their struggle. This immediately made Americans jump to the Conclusion that Spain blew up the Maine. American’s felt that since they were allies with Cuba that Spain was trying to harm America, as to not interfere with Cuba’s revolt against them. With in a matter of weeks, Spain and the U. USS MAINE :: essays research papers In the late 1800’s the American people and their government became more willing to risk war in defense of American interests overseas, support for building a large modern navy began to grow. Supporters argued that if the United States did not build up its navy and acquire bases overseas, it would be shut out of foreign markets by Europeans. Captain Alfred T. Mahan observed that building a modern navy meant that the U.S. had to acquire territory for naval bases overseas. This would enable them to operate a navy far from home. A country needed bases and coaling stations in distant regions, which was exactly what they did by having Havana, Cuba be one of its ports. Another factor that was part of the Navy’s modernization was the USS Maine, which was probably the most famous ship of its era. The USS Maine was one of the Navy’s first armored battle ships. It was one of the first U.S. naval vessels with electrical lighting. It had a top speed of 17 knots and a crew of 392 officers and enlisted men. On the evening of February 15, 1898 the USS Maine exploded. Of the 345 officers and sailors aboard the Maine, 266 died. There were many ideas of how this explosion occurred, namely: the ship’s ammunition supplies blew up, a fire accidentally ignited the ammunition, and that a mine detonated near the ship set off the ammunition. At the time Cuba was a Spanish colony, but it was in the midst of a revolution. The Cuban people were fighting for independence from Spain. During this Cuban revolt against Spain and the American battleship Maine dropped anchor in the Havana harbor to protect American interests in Cuba. Many Americans regarded the Spanish as tyrants and supported the Cubans in their struggle. This immediately made Americans jump to the Conclusion that Spain blew up the Maine. American’s felt that since they were allies with Cuba that Spain was trying to harm America, as to not interfere with Cuba’s revolt against them. With in a matter of weeks, Spain and the U.

Crisis Intervention

Crisis and Intervention An environmental crisis situation occurred on New Year's A tornado touched down in the area serve in Missouri. I was one of the first on the scene after the first responders Many of the victims had been evacuated and were not being allowed back into the are The few people that did service were In such shock that lust a cup of coffee and help In communicating with their loved ones was all they wanted at the moment. Ell towers, phone lines, power lines, etc were down In the area, so communication was difficult. On a dally basis however I encounter developmental crawls situations; these tuitions are developmental In nature because many have been raised In homes where financial crawls Is a dally event. Many of the clients I serve have been repeat clients for many years. Often times their parent's or grandparent's were also habitual clients.They often times are seeking food assistance as well as assistance In paying utility bills and rental cost. These situations a re all crisis because tot the effect they have on the individual. Whether the crisis is situational, environmental or developmental the basis emotion is the same tort the person in the midst tot the crisis. A crisis is a negative event that is often times unexpected to the individual. Even in the case of the person in need of utility assistance. Ear on a daily basis, â€Å"l thought rd get the money to pay my bill, I never thought I'd be disconnected. Crisis Intervention Crisis and Intervention An environmental crisis situation occurred on New Year's A tornado touched down in the area serve in Missouri. I was one of the first on the scene after the first responders Many of the victims had been evacuated and were not being allowed back into the are The few people that did service were In such shock that lust a cup of coffee and help In communicating with their loved ones was all they wanted at the moment. Ell towers, phone lines, power lines, etc were down In the area, so communication was difficult. On a dally basis however I encounter developmental crawls situations; these tuitions are developmental In nature because many have been raised In homes where financial crawls Is a dally event. Many of the clients I serve have been repeat clients for many years. Often times their parent's or grandparent's were also habitual clients.They often times are seeking food assistance as well as assistance In paying utility bills and rental cost. These situations a re all crisis because tot the effect they have on the individual. Whether the crisis is situational, environmental or developmental the basis emotion is the same tort the person in the midst tot the crisis. A crisis is a negative event that is often times unexpected to the individual. Even in the case of the person in need of utility assistance. Ear on a daily basis, â€Å"l thought rd get the money to pay my bill, I never thought I'd be disconnected.

ABC Management Company: Organizing for Mid-Range Service

1. List some of the important organizational and service factors that the executives of ABC Management should consider before responding to the owners of the three mid-range service properties. Since the hotels are within the mid range (350-500 rooms), a room director will be needed to supervise the departments that make up the rooms division, another director for the food and beverage department and supervisors in the subdivision under the food and beverage department.Other key members of the management team that should be included are a director of sales and marketing, controller, and a director of human resources. Other hotel service and organizational factors should also include an executive housekeeper and director of catering as part of the management team. Some of these positions may be limited as some of them can be done by one person. I am a strong believer in department heads. Considering that they are taking in three hotels with a range in size of 350-450 rooms each, it wo uld be best to consider department heads for more control and organization. 2. Create an organization chart that ABC Management could use to identify management positions for the operation of a 450-room, mid-range service hotel. Aside of the organization chart, briefly describe each management position’s primary responsibilities. Primary Duties of each department head are listed below. However, they are not limited. There are just a few items listed. Position Oversees Responsibility General Hotel Manager All departments†¢Ã‚  Ã‚   Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. †¢Ã‚     Responsible for preparation of property budget and forecasts. †¢Ã‚  Ã‚   Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. †¢Ã‚  Ã‚   Promotes 100%Guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates.†¢Ã‚  Ã‚   Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives. †¢Ã‚  Ã‚   Recruits qualified applicants. Trains employees in accordance with company standards. †¢Ã‚  Ã‚   Motivates and gives direction to all employees. †¢Ã‚  Ã‚   Communicates all policies and procedures to entire staff Rooms Division Manger Front Desk, Uniform Services, Housekeeping †¢Ã‚  Ã‚   Train hotel associates/administration †¢Ã‚  Ã‚   Communicates all policies and procedures to entire staff Supervise continuous 7 day/week, 24 hour front office operation, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work. †¢Ã‚  Ã‚   Formulate budgets and prepare monthly revenue/expense forecasts. †¢Ã‚  Ã‚   Maintain customer service/satisfaction standards; handle customer service issues. †¢Ã‚  Ã‚   Maintain and operate all computer equipment. Food and Beverage ManagerFood Production, Restaurants, Banquets, Cocktail Lounge, Room Service †¢Ã‚  Ã‚   Check budgets, payroll and food order invoices from suppliers †¢Ã‚  Ã‚   Hire and schedules servers, bartenders and other food service employees, assigns kitchen staff to cooking and preparation tasks, and determines service standards for personnel. †¢Ã‚  Ã‚   Knowledge of American and ethnic cuisine, food preparation and the costs of purchasing items for particular dishes. †¢Ã‚  Ã‚   Plan menus for restaurants and special events like banquets. Sales & Marketing Manager Sales & Marketing†¢Ã‚  Ã‚   Develops and manages sales/marketing operating budgets. †¢Ã‚  Ã‚   Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail. †¢Ã‚  Ã‚   Develops and recommends product positioning, packaging, and pricing strategy to produce the highest possible long-term market share. †¢Ã‚  Ã‚   Achieves satisfactory profit/loss ratio and  market share in relation to preset standards and industry and economic trends.Controller Hotel Finances†¢Ã‚  Ã‚   Takes ownership for the production of monthly financial and management accounts, budgets and forecasts and to ensure strong financial controls and processes operate throughout the business. †¢Ã‚      Manages a designated team, ensuring month end accounts are prepared in a timely and accurate manner, producing statutory accounts, preparing business budgets and forecasts, managing cash flow and working cross functionally in order to champion commercial initiatives.Accounting Manager Payables & Receivables†¢Ã‚  Ã‚   Achieves accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews. †¢Ã‚      Meets accounting financial objectives by forecasting requirements. †¢Ã‚  Ã‚   Confirms financial status by monitoring revenue and expenses. †¢Ã‚  Ã‚   Maintains accounting controls by establishing a chart of accounts. †¢Ã‚  Ã‚   Guides other departments by researching and interpreting accounting policy; applying observations and recommendations to operational issues.Director of Human Resources Human Resources Department†¢Ã‚  Ã‚   Employee services and counseling. †¢Ã‚      Employee safety, welfare, wellness, and health. †¢Ã‚  Ã‚   Charitable giving. †¢Ã‚  Ã‚   Organizational and space planning. †¢Ã‚  Ã‚   Performance management and improvement systems. †¢Ã‚  Ã‚   Employment and compliance to regulatory concerns. †¢Ã‚  Ã‚   Policy development and community communication. †¢Ã‚  Ã‚   Compensation and benefits administration. 3. Create an organization chart that ABC Management could use to identify front office positions for the operation of a 450-room, mid-range service hotel. Aside of the organization chart, briefly describe each front officeposition’s primary responsibilities. Position Oversees Responsibility Front Office MangerAssistant Front Office Manager, Security Agent, and Reservations Supervisor †¢Ã‚  Ã‚   Is able to effectively interpret financial results in regards to revenues, payroll, costs, and expenses. †¢Ã‚      Establish and monitor cost and expense control systems and procedures to achieve budgets. †¢Ã‚  Ã‚   Take corrective measures and actions to ensure highest possible profitability. †¢Ã‚  Ã‚   Personally and frequently verify that guests are receiving the best possible service. †¢Ã‚  Ã‚   Demanding on service standards as well as hygiene standards. †¢Ã‚  Ã‚   Ensures speedy and accurate service at all times.   Assistant Front Office Mgr Front Office Supervisor AM/PM, Front Desk Agent†¢Ã‚  Ã‚   Responsible for employees to project professionalism and are well trained to provide friendly service. †¢Ã‚      Periodically inspects rooms to ensure cleanliness and well maintained rooms. †¢Ã‚  Ã‚   Assists the Front Office Manger. †¢Ã‚  Ã‚   Aware of new market trends and activities of competitors.Security AgentSecurity of the hotel†¢Ã‚  Ã‚   Check doors and stairwells to make sure the locks are secure and no danger is lurking. †¢Ã‚      Patrols outdoors as well as room hallways and activity areas. †¢Ã‚  Ã‚   Response to complaints and calls for help. †¢Ã‚  Ã‚   Purchases, maintains, and monitor security cameras, alarm systems, and other electronic surveillance equipment. †¢Ã‚  Ã‚   Escort unruly patrons from the property. †¢Ã‚  Ã‚   Administrative Duties.  Ã‚  Reservations SupervisorReservation Agent†¢Ã‚   Reserves rooms for guests. †¢Ã‚  Ã‚   Interacts with upper management to inform them of special events or local  affairs. †¢Ã‚  Ã‚   Communicates with housekeeping and service staffs to share customer concerns and propose resolutions. †¢Ã‚  Ã‚   Communicates with the sales and marketing department for develop advertising and promotional campaigns.  Ã‚  Front Office Supervisor Front Desk†¢Ã‚  Ã‚   Reports to Assistant Front Office Manager. †¢Ã‚      Overview of the Front Office Department. †¢Ã‚  Ã‚   Checklist of all arrival and departures. †¢Ã‚  Ã‚   Handling complaints and issues about the service. †¢Ã‚  Ã‚   Welcoming and greeting all guests and the VIP. †¢Ã‚  Ã‚   Bookings and Reservations. †¢Ã‚  Ã‚   Supervise the Front Office Staff on a daily basis. †¢Ã‚  Ã‚   Schedule employees.Reservation AgentGuest Reservations†¢Ã‚  Ã‚   Register guests as they come into the hotel. †¢Ã‚      Inform guests on hotel happenings †¢Ã‚  Ã‚   Works as a liaison between guests and maintenance personnel. Front Office AgentGuests †¢Ã‚  Ã‚   Greets and welcomes guests. †¢Ã‚      Reservations. †¢Ã‚  Ã‚   Cash and Credit Card handling. †¢Ã‚  Ã‚   Check guests in.  The above positions may even be trickled down to just a few positions as they can go under one position. For example, the Front Offic e Agent can do the same tasks as the Reservation Agent. I indicated these for just in case ABC Management needed them in order to service the guests better by splitting up the positions and responsibilities.